Frequently Asked Questions

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You choose which box(es) you would like, fill in the form online and send it through to us. You will receive an email which will ask you to set up a payment, and once in receipt of payment we’ll get your order packed and delivered to you, at a place of your choosing. You can choose a one-off order if you wish to try it first to see if the box is suitable for you. We do ask that customers commit to a minimum of 4 boxes when setting up a regular order. Check out this week's veg.

What can I expect from my box?

We don't discard items that are ugly, misshapen. Nor do we discard bruised items, as that's a waste of good food that can be cut around. Please note that items can get bruised in the box when being delivered. This is to be expected. You can expect to receive some items covered in dirt. It's too time-consuming to wash veg and washing can bring its own problems such as shortening the life of the item. Dirt is good and is nature's preservative! 

You can also expect items you've never seen or heard of. We provide recipes on the back of the invoice, but you can get in touch if you don't know what to do with something. The internet is also a great resource for recipes! You can expect to get items you might never choose or that you might not like the look of. This is your chance to try it, and sometimes you will be amazed! Finally, you can expect some items not to last as long as their supermarket counterparts because there are no additives or preservatives. It is very important that customers to take this into consideration when buying fresh organic produce. If you expect otherwise, then perhaps supermarket shopping is more suited to you.

Should I wash my veg?

Yes, you should always give your veg a wee wash just before eating due to possible harmful bacteria. This is very important as some produce is grown using animal manures.

How do I pay?

We ask for payment in advance, which you can do by bank transfer for the first box. For regular deliveries we recommend that you set up a standing order. You may also pay by debit or credit card, as well as cash. Full details can be found in our payment section.

What time will my box arrive?

We cannot give a specific time as there are many factors to consider when delivering such as school holiday periods, adverse weather, cancellations and so on.

What happens if I’m not at home?

You can leave delivery instructions when placing your order telling us where you’d like the box left – in a Wendy house, a shed, boot of your car at work, under a bush even! Yes, we do get such requests! If you live in a flat and have a buzzer entry system, you may like to provide a door entry key/fob. You can let us know via email, phone or via our contact page.

Please note that it is your responsibility to take your box in, and you should know what day your delivery is scheduled for. We will leave the box in an agreed-upon place if one is given, but we cannot be held responsible for what happens after it has been left. If you live in a tenement block it is important to supply us with details of where we can leave the box. We cannot take responsibility if the box is stolen. If you wish to provide a cover for the box, please let us know that you have left one out.

What if I'm not happy with something in my box?

While we do our best to give you the freshest veg possible there will be times when something is missed or doesn't live up to your expectations. Bear in mind some things won't last as long as in the supermarket or won't look as perfect and there may well be bruising, and this is to be expected. However, if you do have any issues you must notify us immediately, otherwise, we cannot take appropriate action. We cannot act upon complaints weeks after receiving them. 

I’m going away on holiday, can I suspend my order?

Absolutely, but please let us know 2 weeks in advance. This avoids unnecessary waste going on the compost heap and loss of income for the co-operative.

What if I need to cancel?

If you need to cancel an order you need to let us know by 4pm on Monday of the delivery week. Please note that there is a cancellation fee of £5 if you cancel after the Monday cut-off.

If you cancel a box after on delivery day or after close of business on Wednesday, the box will be fully chargeable. In such cases, we advise donating your box to a family member or neighbour to save the produce going to waste, while avoiding a charge for a box you won’t be able to use.

Can I change my order?

Yes - just let us know by 4pm on Monday. Any changes made after this won’t take effect until the following week.

Can I change the contents of my box?

It is preferable that we choose the contents for you. We plan our boxes based on the produce we have and what's in season and this allows us to run the scheme more efficiently. It also allows us to keep the cost of the box down as they'd be double the price they are now if we had a completely bespoke system.  However, if you wish to change one or two items a fee will be applied for the time involved.

Can I choose the contents of my box?

We are not a supermarket and do not operate like one, but we can tailor a bespoke box for a fee of £3.50. Please bear in mind that what you request will be entirely dependent on availability. A minimum order of £10 is required.  Contact us for more information.

I don't want veg, can I order fruit only?

If you wish to order you must order a minimum of £8, and a £2 delivery charge will be added.

Can I specify that I only want locally grown produce?

Yes, and we include as much locally grown produce as possible, but we cannot always guarantee it, particularly during the Hungry Gap in late winter and spring) During this time we try to source produce from our local suppliers, and then we cast our net throughout Scotland, then the UK and Europe. However, it will always be organic.

Where and when do you deliver?

We deliver to all areas of the city and cover many areas of Aberdeenshire from Wednesday to Friday, delivering to specific areas each day. Please check our Delivery page for a list of our areas and the days we deliver to them.

Do you have a shop? 

No, we are simply a box scheme operator and our service is delivery based.

Can I visit the farm?

Normally, no. The farm is a working site, busy with tractors and other farm vehicles. The farm track is not suitable for visitors and is particularly hazardous in the winter as it gets very icy and is, therefore, a health and safety issue. As such, we do not encourage visitors to the farm. There are occasions when people are unable to have their boxes delivered and can only be picked up. This must be done by arrangement and is not something that can be done regularly, however, we reserve the right to refuse.